For Consulting organizations, business depends on building trust and delivering top quality service to customers right when they need it. Most consulting companies strive to exceed client’s expectations because the business depends on it. Therefore, high customer satisfaction and reliable access to consultants are clear “must haves.” Ascendent helps consulting companies achieve these goals by making sure consultants are always available and so they can be highly responsive to customer needs.
When customers have a problem, they’ll feel more secure knowing their consultant is immediately available for their call. They need help now, not someone’s voicemail. Ascendent provides consultants with real-time communications guaranteeing real-time availability and fast response thereby enhancing customer satisfaction and trust.
Ascendent allows consultants to have seamless mobility. They can communicate on any device, across any network, at any time, anywhere in the world. Giving consultants the ability to instantly communicate, collaborate and make decisions critical to their clients builds customer confidence and become a selling point for the company.
With consulting firms often hiring short term contractors, there is often the concern that after a consultant leaves, that they could take the business with them. Ascendent allows for giving contractors “one number” owned by the consulting firm to use which will be how a customer will contact him. The contractor can have all calls to that number simultaneously ring him at his personal cell phone regardless of the carrier or device he’s using. By not using the contractors personal phone number as the main contact number, the consulting firm is more likely to retain business.
Principle and retainer clients require special attention. Ascendent allows consulting firms to send out all-points notification messages to all consultants on a project to get status or inform them of a problem so that they can determine proper responses/actions immediately. By enriching the customer experience, they build trust in the company as being a partner in their company’s success.
How a company responds to an unplanned disruption or disaster has a direct impact on a business’ welfare. The survival of the business may depend on how the team is able to react in the first few minutes after a crisis begins. Ascendent’s ability to give customers accessibility on any phone no matter where they are, as well as tools like notification and “get me” conferencing, can help keep the team informed about decisions, where people are, and action plans can help stabilize the situation faster.
Communications outages result in frustrated customers and lost business. Ascendent’s solution reroutes calls and gets systems back up in three seconds, allowing consultants to maintain contact and business to continue functioning normally.
By providing users with advanced calling features and the flexibility to be reached anywhere and on any phone, more calls are being connected on the first contact. As a result, consulting organizations see many benefits, including: increased customer satisfaction, expedited response to issues, easier collaboration, and faster response during unexpected disruptions and outages.
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