|
When it comes to satisfying the robust and critical needs of brokerages or banking firms, Ascendent Systems more than hits the mark. For Financial organizations, business depends on building trust and delivering top quality service and responding to requests right when customers need it. Being immediately available and responsive is important to maintaining an organizations reputation and building the business. Ascendent will help achieve these goals by making sure it’s easy for employees to always be available and highly responsive.
Breaking news or changes in market conditions can force the need for quick adjustments in strategy or direction. Poor communication can mean unavoidable risk and unnecessary financial liability. Ascendent helps protect from this by providing dependable, accurate and immediate communication and collaboration to make decisions faster. Answering on the first call, sending out a broadcast message or starting a proactive conference call lets the team be more effective.
Make sure the company—not the representative—owns the investor. With Ascendent’s single number reachability solution, each representative is identified by a single corporate phone number which is the main number that customers will use to contact them.With Ascendent, the single-number solution allows representatives to answer or place a call with enterprise dial-tone using any device they choose, giving them full voice mobility when they are away from their desk. The benefit of this is that representatives never give out their personal phone numbers; they only use their corporate phone number. And, once the representative leaves, the number is simply assigned to another representative who can then takeover care for the investor.
By giving employees robust communications capabilities they can respond to customer calls even if they are not at their desk. They can collaborate with colleagues, and get access to the latest information to ensure that the customer is taken care of immediately.
Gathering information on market changes is crucial to controlling rumors. Ascendent’s solution allows for sending out instant broadcast messages that can ask for information or clarification or for collaborating with “Get Me” conferencing. These types of features allow the company to stay focused and minimize risk by having the ability to make decisions faster and in a better informed manner.
By giving employees a single phone number that can be tied in with any other device they are always reachable no matter where they are located. Employees can add or change their alternate contact information on the fly. And in the event of market changes or an unexpected event, a broadcast message can be sent to the entire team in less than one minute with the one-number solution ringing all of the employees’ devices simultaneously. Ascendent will also reroute calls within 3 seconds in the event of outages.
With Ascendent, the company can quickly assign contractors with a phone number even though they may use their own personal phone or device to respond to calls.
With the consolidation of many small banks into large “mega-banks,” customers are finding it more challenging to get the same level of service that they used to get. Ascendent allows financial organizations to be more responsive 7x24. By providing users with advanced calling features and the flexibility to be reached anywhere and on any phone, more calls are being connected on the first contact. As a result, financial organizations see many benefits including: increased customer satisfaction, expedited response to issues, easier collaboration, and faster response during unexpected disruptions and outages.
|
