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Ascendent delivers healthcare staff voice mobility from any device, anywhere, immediately to improve productivity and provide better patient care.
In a hospital, connectivity to people and information is of the utmost importance. There are numerous ways to communicate in a hospital (telephones, pagers, cell phones, in-building only wireless devices) which creates even more phone numbers to remember and connect to. What’s more, healthcare professionals are constantly on the go—caring for patients, getting ready for surgery, working in the ER, taking a trip to the lab, working in off site medical centers—making it easy to miss calls and difficult for others to know where to reach them. Staying connected, being able to collaborate with others quickly and getting reached in emergencies not only is important for providing better care and being more productive, but it can be critical.
Ascendent Systems’ solutions help ensure that healthcare workers can be reached immediately, no matter where they are. Being immediately available and responsive is important to delivering quality patient care. Ascendent helps achieve these goals by consolidating contact numbers into one easy to use number and voicemail, improving instant reachability, collaboration with others, distributing group information, and more.
Until Ascendent, doctors and nurses had no choice but to either carry around multiple devices or listen for overhead pages in order to be contacted. Ascendent solves this problem by giving users the ability to have one phone number that can reach them on any device. Staff need only give out one phone number and can answer calls from their deskphone or from whatever wireless device they choose. For times when they cannot take a call, the caller is forwarded to one centralized voicemail for that number. Unlike wireless office systems, Ascendent works everywhere on any device guaranteeing they can be reached even when they are anywhere outside of the hospital.
Overhead paging is a disruptive, unreliable, outdated system. Ascendent eliminates the need for paging and associated callback delays. With the elimination of overhead paging, patients have a more therapeutic environment for recovery and healthcare workers no longer have to strain to hear if the overhead page was for them.
When lives depend on critical decisions or a fast response, timely collaboration and communication is vital. With Ascendent, healthcare professionals are more efficient with real-time communications capabilities. They can be reached at one number from any device and quickly collaborate with others so they can make decisions, provide immediate instructions, or take action to visit a patient immediately. By letting nurses and physicians have immediate connections, it saves unnecessary trips to the nurses’ station to find out what is needed and wasted time sitting on hold while someone is tracked down.
Emergencies and schedule changes are an everyday occurrence. Ascendent eliminates the need to dial multiple contact numbers to track people down. With a one number solution, a doctor or specialist can be reached on the first try, dramatically reducing wasted time and reaching staff faster.
With Ascendent’s conferencing and notification features, physicians can instantly collaborate with colleagues and with one-number access nurses have reliable access to physicians regardless of where they’re located. For example, emergency rooms can quickly mobilize teams and acquire resources on demand.
With Ascendent’s one-number solution being completely agnostic, personal WiFi devices or cell phones of short-stay doctors, interns, and holiday staff can be incorporated in. Carrier and device choice becomes moot, and charges associated with temporary contact channels are avoided.
By giving staff mobility with wireless devices, it assists in their efforts to maintain security of patient information. Mobility provides the ability to move a conversation to a private area to discuss and protect sensitive information regarding patients.
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