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In the High Technology industry, the workforce is becoming increasingly mobile. Sales people are traveling the world, marketing people are exhibiting at events across the company, business development managers are visiting partners, field services staff are working with customers, and on any given day you have people across the organization telecommuting. Growing the business in an increasingly mobile world can be challenging because there are great risks for when people cannot be reached in time.
Now, by equipping them with Ascendent, they can turn any phone into their corporate communications device.
Ascendent allows High Technology employees to be more responsive to customers, partners, vendors or anyone trying to reach them on the first call. Ascendent provides each employee with one phone number and one voicemail which can be used on multiple communications devices. No matter where an employee is, when a call comes in, it will ring multiple devices such as cell phone, blackberry, and a desk phone simultaneously so that the employee can stay responsive and answer the call where they are, not where their desk is.
All of the time-saving, easy to use features users normally have on their desk phone—like enterprise dialtone, caller-id, 4 digit extension dialing, call transfer, and more—are now extended to their cell phone or whatever device they choose. Plus, Ascendent will also deliver advanced voice mobility applications like on the fly conferencing and broadcast notification.
An application like Ascendent Conferencing can come in extremely handy when the people you are talking to have limited time and hard to reach. For example, if a sales rep was on the phone with a potential customer and they had a question about one of the features of a particular product, if the rep didn’t know the answer, he could instantly conference in an expert to help answer the question and then have the expert drop out so they could continue the call. The real-time nature of this feature shows the prospect that the company is forward thinking, respectful of their time and highly responsive.
With Ascendent’s single number reachability, it eliminates the need for employees to give out their personal cell phone numbers because they can have all of their calls reach them at any device. The contact number of the employee is owned by the company so when the employee decides to leave and possibly goes to a competitor, the contact number stays with the company and given to somebody else to care for the customer. By making the phone number a corporate asset, it guarantees that when customers call into the company, they will stay with the company
There is no question that a highly responsive workforce can deliver more revenue and help grow the business. By extending the corporate phone number, voicemail, and time saving PBX functionality out to any mobile voice device, Ascendent helps your workforce stay responsive to the needs of your customers, partners and prospects.
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