|
Ascendent Mobility is at the core of the Ascendent Voice Mobility Suite and it liberates users from their desk by giving them real-time, single number reach on any device. The Ascendent Voice Mobility Suite unifies communications across heterogeneous devices (desk phone, cell phone, WiFi, and PBX devices) and networks (Traditional TDM and new IP-based PBX) so that users can answer their calls and be more responsive wherever they are in the world and on whatever device they choose.
Ascendent Mobility makes it easy and affordable for an organization to keep employees connected and responding to customers and crisis immediately. This is delivered in a non-disruptive manner by extending the identity and capability of the existing business phone capabilities to any other communications device.
With shrinking margins, organizations can’t afford the cost of missed calls. Research shows that on average, 60% of callers do not leave a voice mail resulting in missed calls and lost revenue prospects. With Ascendent Mobility, organizations can answer the call “now” and generate more revenue by improving customer acquisition and retention through higher efficiency and responsiveness.
>> Sign Up For a Personal Ascendent Voice Mobility Suite Web-Ex Demo
Features of Ascendent Mobility
Single number reach enables users to be reached on any phone immediately when their corporate phone number is dialed. With single number reach, users can eliminate having to give out multiple phone numbers and can be reached anywhere and on any device
If a user can’t answer the call, the Ascendent Voice Mobility Suite leverages an organization’s existing corporate voice mail system and eliminates the non-responsiveness that results from multiple voicemail systems.
Ascendent Voice Mobility Suite delivers the identity (internal extension,caller ID, etc.) and functionality of the corporate phone system (PBX) to any remote device. Users can get remote access to enterprise dial-tone to place outbound calls to 4-5 digit extensions, speed dial numbers, or external numbers (based on user privilege). They can also access features such as call park, transfer, hold, caller ID, and more.
Ascendent Voice Mobility Suite offers advanced ringing options. With simultaneous ring, inbound calls ring the desk phone and all remote phones simultaneously. Sequential ring calls the desk phone first and then remote phones sequentially when there is no answer at their desk. A hybrid setting can reach the desk phone first then all active remote devices simultaneously. This is a dramatic improvement over sequential-only solutions that cause customer frustration and call abandonment.
Users can seamlessly move a call in progress between different devices and networks without needing to disconnect and re-establish the call. Conversations initiated from PBX desksets can be transitioned to cell phones; those initiated on WiFi or VoIP networks can transition onto cell networks; calls can even be transitioned to a pay phone. If connectivity is lost (e.g. lost cell signal) users can automatically reconnect the call. This further enhances productivity by saving time, and delivering significant cost savings by enabling calls to be transitioned to the most cost-effective device/network.
Comprehensive communication policies enable corporations to effectively manage profile attributes and reduce telecom costs. Policies can be employed on a per-user basis to better manage the telecom infrastructure and monitor communications effectiveness. Security measures can control user access/privileges; classes-of-service guarantees network capacity for high-priority calls; and call routing and restrictions can reduce costs by forcing calls across lower-cost routes. User Friendly Interface: Intuitive web and telephone user interfaces enable end users to modify personal profiles or enable/disable devices on demand. End-users can manage devices, preferences, and access converged applications such as conference calling, notification/polling, and tasks associated with “adds, moves, and changes” further reducing telecom costs for the organization
Ascendent’s comprehensive Voice Mobility Suite delivers the power, performance, and scalability to fully support the integration of heterogeneous devices, while providing a consistent set of voice services and applications. Ascendent provides a framework that enables corporations to preserve existing voice infrastructures such as PBX and voicemail, while fully integrating with cellular, remote/home office, VoIP and WiFi devices. For the first time, enterprise organizations can explore new mobility options while leveraging their existing communications investments without the constraint of being tied to a proprietary infrastructure.
The Ascendent Voice Mobility Suite seamlessly integrates into existing business systems and future multi-modal applications, as well as provides a nondisruptive path for migration to IP-based technologies or to significantly extend the capabilities of their existing infrastructures. The Ascendent Voice Mobility Suite has an open-based architecture that enables enterprise customers to recognize the benefits of a platform tightly integrated with existing infrastructures, including minimal disruption. Uniquely architected to deliver significant cost savings and amplify productivity.
Whether you’re looking to enhance your legacy system to enable your mobile workforce, disaster-proof your existing infrastructure or improve communication features, Ascendent’s voice mobility solutions provide a reliable path to a more productive mobile enterprise while accommodating the diversified needs of today’s corporation.
|
